Delta
Health O
2
Helping people live better with water
“Intelligent water is the next frontier in the connected home" - PlumberMag
OVERVIEW
This product design challenge was based on a prompt given by Delta Faucet Company to evolve its customer business model to embrace the technology available through IoT, adding value beyond just the manufacturing and sale of the physical goods.
SOLUTION
Delta Health O - a new business line for Delta Faucet.
This solution acts as a complete solution for the Nursing home management team in the form of products like Smart Bottle, Smart Faucet, Smart Toilet & a web application i.e. Nursing Dashboard to manage the health of nursing home residents.
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2
RESEARCH
Exploring Opportunities & Directions
Whether in a household or business, water is used for several purposes. By concentrating on household applications and problems first, we interviewed 7 participants from different age groups. The next step was to understand and choose the stakeholders for whom we want to design.
Understanding Delta
Faucet
In order to understand the best suitable opportunity for Delta Faucet, we started by gathering more information about their business & existing services. In order to analyze the information in best way, we put it in the form of a business model canvas, value proposition, business model environment, and SWOT.
User Interviews
We chose total 2 students and 5 professionals and conducted semi-structured interviews with them. We tried to discover their pain points and needs concerning water in their daily lives.
Market Research
Searched and read about market landscape & existing approaches of Delta Faucet and other competitors to identify the gaps between services provided and user needs​
RESEARCH INSIGHTS
Major Findings
​Growth in Faucet Industry
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The Faucet Manufacturing Industry is expected to grow over the next 5 years because of the increase in demand in the construction sector. The annual growth rate predicted to be 2.5% to $5.6 billion in 2023.
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Competitor Analysis
Delta Faucet competitors launching more innovative products​
Dehydration Problem​
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Up to 75% of the American population falls short of the 10 cups daily prescribed by the Institute of Medicine
Americans consume 8.6 billion gallons of bottled water​
​Water Usage
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4% Drinking, 12% Shower, 14% Kitchen, 15% Laundry &
30% Flushed down the toilet
Frustrations faced by users​
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Increasing trips to grocery stores for bottled water
Forget to drink water
THE SOLUTION
Features
Faucet+
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One-stop solution for healthy drinking water
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Filtered water solving the problem of buying bottled water
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Flavored nutrient water from the tap - Nutrient pods allows getting own choice flavored water
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Carbonated water
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Adjust temperature with control function on sink
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Delta Faucet will be 1st to implement this solution
Smart Bottle
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Tracks water consumption
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Reminds you to drink water
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In-built GPS - Know your bottle location
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Syncs with Smartphone, Smartwatch and Fitness Band
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Maintains the temperature of the liquid
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Benefit - Competitors yet to pioneer home health
The Working of Smart Bottle
Pair
Smartphone/Smartwatch with bottle using Bluetooth
Drink from bottle
The sensor inside will automatically track water consumption & pattern
Reminder
Reminder through Blink, Vibrate or sound
Smart Toilet
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The high tech lavatory will screen urine for the presence of extra proteins and glucose, gathering data through sensors located inside the bowl
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Sensors will detect fluctuations in levels of these substances, as well as the presence of other markers that might be an early warning of cancer or diabetes
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Important data won't go down the flush
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Delta faucet already have existing toilet product range
The Working of Smart Toilet
Toilet with sensors
Protein, glucose etc.
Urine Monitoring Interface
1 in 4 people admit they always have a peek into the toilet after doing a ‘number two’ to keep an eye out for any worrying health concerns, and one in four adults also say they have noticed blood in their stools after using the toilet. However, only a quarter of these make appointments with their doctor about it, with the majority delaying it for as long as possible out of embarrassment
FACT
TARGET MARKET
Nursing Homes
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95% of older men and 83% of older women do not drink enough water
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48% of older adults are admitted in the hospital because of dehydration
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Projected revenue of nursing homes from patients expected to reach $157.6 billion by 2023 at an annualized rate of 3.6%
FACT
USER PERSONA
Understanding the user
REFINED SOLUTION
Nursing Station Dashboard
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Access to all patient’s data
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Monitor smart toilet data
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Monitor hydration data
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Take action & preventive measures
Avoiding the need for cell phones for reminders.
Nursing Dashboard UI
Delta Health O in Nursing Home
2
SCENARIO
BUSINESS STRATEGY
Business Model Canvas
Why users will pay for this service?
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Improved resident care in nursing homes without hiring more nurses
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Early disease detection helping better health treatments and preventions
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No bedside monitor (Residents don’t feel like they are in the hospital)
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No wires connecting residents to the sensor
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Help nurses, residents and doctors sleep a little bit better
Reflection
This project helped me realize the importance of overall business understanding. By gaining an accurate understanding of the business perspective and the surrounding environment, it allows designers to solve the problems in a more efficient way by looking at the bigger picture while keeping end-user in mind. It is essential for designers to not just focus on making designs pixel perfect but also understanding how a particular solution will impact the business.
I also learned how to pitch ideas to clients with justifying design decision from a standpoint of how it's going to make the company money, grow audience and/or make their experiences better.
Additional Discussion
Points which are not covered in this case study but worth discussing in person:
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Industry landscape research
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Ideating different solutions
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Product strategy & timeline
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Wireframing the solution
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